hi i got withraw problem

[daot]

The third-party game platform is reviewing the game results, your withdraw and tip permission have been suspended, please wait patiently

After I requested a withdrawal, it was suddenly canceled and this message appeared.
I contacted the support team, but they responded that they don't know.
Because they responded that Evolution is investigating this issue.
What I really don't understand is that I signed up, made a deposit,
and went to an Evolution private table and played blackjack, won about $100,000, and requested a withdrawal, and then Evolution suddenly started investigating their game. Does that make sense? I finished KYC and I'm uploading my betting history here.
I've played games at many online casino sites, but this is the first time I've heard that Evolution is investigating because I only won $100,000, and they don't know when it'll end.

[Mary_bcgame]

2 hours ago, daot said:

The third-party game platform is reviewing the game results, your withdraw and tip permission have been suspended, please wait patiently

After I requested a withdrawal, it was suddenly canceled and this message appeared.
I contacted the support team, but they responded that they don't know.
Because they responded that Evolution is investigating this issue.
What I really don't understand is that I signed up, made a deposit,
and went to an Evolution private table and played blackjack, won about $100,000, and requested a withdrawal, and then Evolution suddenly started investigating their game. Does that make sense? I finished KYC and I'm uploading my betting history here.
I've played games at many online casino sites, but this is the first time I've heard that Evolution is investigating because I only won $100,000, and they don't know when it'll end.

Hello @daot
May i know your uid please

[daot]

21 hours ago, Mary_bcgame said:

Hello @daot
May i know your uid please

hi thank you User ID:66962877

21 hours ago, Mary_bcgame said:

Hello @daot
May i know your uid please

I signed up, deposited money, and only made 9 bets.
I requested a withdrawal, but it was canceled and I just kept getting replies telling me to wait for the game to be investigated.
The supporter said that Evolution is investigating, but I played Evolution Private Blackjack, so I don't understand why Evolution is investigating.
I've played Evolution Blackjack for many years, but this is the first time I've seen something like this.
I've played at big online casinos, but I don't understand.
How can a big company like bc.game do this just because of $100,000?

[Mary_bcgame]

14 hours ago, daot said:

hi thank you User ID:66962877

I signed up, deposited money, and only made 9 bets.
I requested a withdrawal, but it was canceled and I just kept getting replies telling me to wait for the game to be investigated.
The supporter said that Evolution is investigating, but I played Evolution Private Blackjack, so I don't understand why Evolution is investigating.
I've played Evolution Blackjack for many years, but this is the first time I've seen something like this.
I've played at big online casinos, but I don't understand.
How can a big company like bc.game do this just because of $100,000?

Thank you for reaching out and sharing your concerns. Based on our review, it appears that your account requires KYC (Know Your Customer) verification before any withdrawals can be processed. This is a standard procedure to ensure the security and integrity of our platform.

For more information and assistance on completing KYC, please contact our support team or send an email to support@bc.game. They will guide you through each step of the process in detail.

We understand this situation can be frustrating, especially given the investigation mention, but rest assured that once your KYC verification is complete and all conditions are satisfied, you will be able to proceed with your withdrawal.

Thank you for your patience and cooperation. If you have any additional questions or need further assistance, please let us know. We’re here to help.

[daot]

5 hours ago, Mary_bcgame said:

Thank you for reaching out and sharing your concerns. Based on our review, it appears that your account requires KYC (Know Your Customer) verification before any withdrawals can be processed. This is a standard procedure to ensure the security and integrity of our platform.

For more information and assistance on completing KYC, please contact our support team or send an email to support@bc.game. They will guide you through each step of the process in detail.

We understand this situation can be frustrating, especially given the investigation mention, but rest assured that once your KYC verification is complete and all conditions are satisfied, you will be able to proceed with your withdrawal.

Thank you for your patience and cooperation. If you have any additional questions or need further assistance, please let us know. We’re here to help.

Thank you so much for trying to help.
But I finished kyc a long time ago. I finished all kyc.
This is not a kyc issue. I really really need help.
I contacted support email  but no answer. So I contacted 24hours  support and they just told me to wait.

Support didn't say it was a kyc issue. its not kyc issue i already finished
I just got a reply telling me to wait.
I'm confused because you said it was a kyc issue.
I also got an email from bc.game@support saying all kyc's were completed.
I want to know exactly what the issue is.
I don't understand why Evolution is investigating my bc.game account betting history when I played on the bc.game site.

today also support told me wait 24hours let me tell you fact only fact

1. I keep asking why my account is locked, but the support team says that it is a core department decision and they do not know.
2. I deposited my money and won the game, but I have not heard any reason for the withdrawal restriction and just keep getting the same answer every day, telling me to wait 24 hours.
3. After signing up for this site, I deposited $35,000 and placed a bet. I only placed 9 bets at the Evolution private table you provide. When I requested a withdrawal, they asked me to do a KYC, and I completed all the KYC, but suddenly the withdrawal was locked and Evolution said they were investigating. How would you feel if you were me? Why is Evolution investigating? Evolution is just a video provider, so shouldn't the investigation be conducted by bc.game? I really wonder what they are investigating. Why can't I get an answer as to why my account is restricted from withdrawals?

 

Why do you always give the same answer like ai?
we know there is no problem.
I just deposited $35,000 as soon as I signed up and won $100,000, so I tried to withdraw it, but the withdrawal was canceled and they said that an investigation had begun.
Why should I be investigated? I only made 9 bets in private at the live casino evolution that """you guys provide!!!!!!!!!!!!!!!!!""""?

 

I was really happy when I won the game and cashed out.
Because where I live, it's Lunar New Year soon, so I need a lot of money.
And now, every hour is really painful.
Not hearing any answer and just waiting for no reason is making me harder. If it was going to be like this, I shouldn't have just played the game.

The time I was happy was only about an hour, and after that, it was hopeless and painful.

 

 

 

If you can help me,
I can send you all the captured data if you email me. i cant post image here 
I sent this to support too, but I didn't get a response.

Edited yesterday at 06:31 AM by daot